Shipping policy

Last Updated: 1st September 2023

Thank you for choosing 365 Nights! We strive to provide excellent products and services, including efficient and reliable international shipping. Please take a moment to review our shipping policy to understand how we handle the shipment of your orders.

1. Available Destination Countries:
We ship internationally to these countries from our printing partner located in P.R.C:

If your country isn't on the list, please contact us to confirm.

2. Order Processing Time:
Orders are typically processed within 3 business days (excluding weekends and holidays) from the date of purchase. Please incorporate this into the overall delivery time

3. Shipping Methods:
We offer trackable shipping methods, you will receive a shipping confirmation email with tracking information. Estimated worldwide delivery: 8-15 business days.

4. Free Shipping Threshold:
We offer free shipping to customers in the European Union (EU) for orders over 30 euros.
For customers outside the EU (Rest of the World), free shipping is available for orders over 35 dollars.

5. Shipping Addresses:
Please ensure that your shipping address is accurate and complete. We are not responsible for any delays or misdeliveries caused by incorrect information provided by the customer.
If you need to update your shipping address after placing an order, please contact our customer support as soon as possible.

6. Tracking Your Order:
Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the progress of your shipment.
If you have any questions or issues with tracking, please contact our customer support team for assistance.

7. Shipping Delays:
While we make every effort to meet estimated delivery times, please be aware that unforeseen circumstances such as weather conditions, carrier delays, or customs inspections can occasionally cause delays beyond our control.
If your order is significantly delayed, we will do our best to provide updates and assist you in resolving any issues.

8. International Shipping:
For international orders, please be aware that customs duties, taxes, and fees may apply depending on your country's regulations. These additional charges are the responsibility of the customer.
We recommend checking with your local customs office for information on potential fees before placing an international order.

9. Delivery Guarantee:
If your orders are not successfully delivered within 50 days, please send us a quick email with your order number to 365nights.contact@gmail.com. We will promptly investigate the issue and, depending on the circumstances, arrange a reshipment of your order or issue a full refund.

10. Returns and Refunds:
For information on returns and refunds, please refer to our Return Policy.

11. Contact Us:
If you have any questions or concerns regarding our shipping policy, your order's status, or any other inquiries, please contact our customer support team at 365nights.contact@gmail.com.

We appreciate your business and trust in 365 Nights. Your satisfaction is important to us, and we will always strive to provide a positive shopping experience.

Thank you for choosing us for your shopping needs!